Coronavirus Update

Last Updated; 27th March 2020

We’re living through unpredictable times, with a constantly changing situation around the COVID-19 virus. Here at Stannp we are working hard to make sure that we can carry on our business as usual, helping you to carry on operating your business as usual. 

As we know more information and as situations change we will continue to update this post, so please check back here regularly for more information.

Current Status

UK Postal services are currently unaffected by COVID-19, post is still being carried through the network and delivered. There may be delays in some areas, but Royal Mail are working hard to deliver the UK’s mail. (updated 27th of March 2020). You can see current network status on the Royal Mail Service update page.

Royal Mail issued a new statement to the press on the 24th of March, which you can read on their website here.

We are aware that there are some changes to signed-for deliveries and parcels. This has no effect whatsoever on postal campaigns dispatched through Stannp, but if you would like to know more there is information available on the Royal Mail website.

(updated 26th March 2020) USPS says it is seeing only minor operational impacts on US Postal services as a result of the COVID-19 pandemic. USPS has been designated an essential service and will continue to operate. The latest information from USPS is available on their USPS Service Alerts website.

Some International postal deliveries are being delayed by COVID-19, for example where flights are grounded and borders closed. It’s a constantly changing picture, but you can find the latest information in the “International Incident Bulletin” from Royal Mail on this web page.

Updates have been provided on the 27th March 2020 for Maldives, Russia and India.

What is Stannp Doing?

As of Wednesday 1st April 2020, we are reducing the risk to our staff by  only operating production on Mondays, Wednesdays and Fridays.

This means that your campaign may be dispatched a day later than it would have been under normal circumstances, and will also arrive with your recipients one day later than it would otherwise have done.

We hope that all of our customers will understand the need for these measures. We look forward to resuming normal daily service with a full staff team as soon as we can.

Our Team have put other plans in place to ensure that we can continue to operate and support your business. Steps we have taken so far include;

  • Cloud Hosting;  The Stannp platform is built to be fully API enabled, and is cloud hosted across multiple servers. You can check our platform availability and uptime on our Service Status Monitor page.
  • Remote Access; All of our digital processes can be run remotely. Technical, operations, admin and sales staff and Directors now have the ability to work from home and have full remote access to our systems and phones.
  • Print Production; Physical print production requires our team members to be onsite running our production equipment. In order to ensure business continuity we are splitting our production team into multiple shifts, isolated from each other.
  • In the worst case scenario of an occurrence of COVID-19 within our production team that shift will be sent home to self isolate. Our production facilities will be deep cleaned, and after a suitable delay (current guidance is 48hrs) another shift will be able to resume production.
  • Skeleton Staff; We have reduced the number of staff in our production facilities down to the minimum numbers that will still allow us to achieve production.
  • Social Distancing; Our production team are working hard at achieving #SocialDistancing whilst at work, with special measures in place to minimise the number of staff each day to just those we need to meet customer demand, and restrict use of break rooms and other social congregation areas.
  • Supporting Clinical Services; For the duration of the COVID-19 outbreak, the Stannp team will be doing everything we can to support the NHS and other vital public services. This includes prioritising NHS mail going through our network, and offering special pricing for public health mailings. If you are a clinical /public health organisation and would like more information please contact us on 01271 34507 or contact@stannp.com.

We’ve also stepped up our daily cleaning regimes throughout our production and office facilities in order to minimise the risk of infection.

Rest assured, we are still able to deliver your postal campaigns whatever your business need. 

What Can I Do to Market My Business?

If you are not yet a Stannp customer, now is a great time to register for a FREE account and you can get started with your campaign straight away!

Once you’ve registered, our friendly customer service team will be in touch to help you find your way around the Stannp platform.

Effective marketing of your business is more important than ever in this unpredictable business environment. Direct Mail is a fantastic way to keep in touch with your customers, especially if you have closed or restricted access to your business premises.

Many people are working from home at the moment, so it’s the perfect time to reach out to them in their homes with a creative an interesting postal campaign.

What Else Can I Do?

Whilst we at Stannp don’t claim to be COVID-19 experts, here are a few ideas that we hope you will find useful.

  1. Marketing Plan; Take time to review and change your marketing plan in light of the changed business environment. What are the effective routes to market for your business now? Which channels are effective at reaching your customers (don’t forget to include Direct Mail of course!)
  2. Policies; Are there any policies that you can temporarily change to help your staff, your customers or both? (working from home policy, returns period, free delivery, etc..)
  3. Give Aways; Are there things you can give away that will help your customers, and help keep them aware of your brand at the same time?
  4. Ease of Purchase; Can you simplify your purchase process, make it easier for your customers to continue to buy from you?
  5. Suppliers; How can you support your supply chain to continue supplying your business? Have you identified which suppliers are critical to your processes?

If you decide you need to postpone or cancel events or appointments, or give notice to your customers of temporary closure of your premises, Direct Mail is an effective way to reach out and ensure your customers get the message.

You can keep up to date with the latest Government advice here:

 https://www.gov.uk/coronavirus

We hope you find our Coronavirus update helpful, we will continue to update this page as the situation changes, so please check back here regularly for more information.

For more helpful hints, tips, guides and info find us on TwitterFacebook and LinkedIn, or feel free to speak to your account manager if you have any questions or need any help.

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