Posted on 25th August 202125th August 2021

Can I upload documents, without having to upload a campaign?

Written By: Nathan
Posted in: US Guides
Tagged: Direct Mail, faq, file transfer, files, mailing, secure, support, US

Yes, if your system produces pre laid up documents which just need to be printed and mailed, our “Virtual Printer” product can handle this. It is simple to do, just upload the PDF document and then tell the system how many pages are in each mail pack (1-10 pages) and the postage class you wish, […]

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Posted on 25th August 202125th August 2021

What if I have a problem?

Written By: Nathan
Posted in: US Guides
Tagged: Direct Mail, faq, mailing, support, US

Use our online chat to talk to someone instantly, Email us or call the Stannp Team on 1-888-321-2148. We are available weekdays 9am – 5.30pm MST and are happy to help in any way.

Posted on 25th August 202125th August 2021

Can I send myself a sample?

Written By: Nathan
Posted in: US Guides
Tagged: Direct Mail, faq, mail, mailing, sample, US

Yes! Each account is loaded with $2 for you to use to try out Stannp.com. If you are looking for a range of samples to be sent to you, please just contact us and we can have a sample pack mailed to you.

Posted on 25th August 202125th August 2021

Can I personalise my mail?

Written By: Nathan
Posted in: US Guides
Tagged: Direct Mail, faq, guide, mail, mailing, personalisation, US

Yes, when designing your mail piece you can add any variables used in your data to personalize you items. These include variable text live Dear {firstname}, unique variable voucher codes or even variable images of products. If you’d like to learn more about dynamic content and personalisation, check out our step by step guide (click […]

Posted on 25th August 202125th August 2021

Can I cancel a mailing?

Written By: Nathan
Posted in: US Guides
Tagged: Direct Mail, direct mail marketing, faq, guide, mail, US

Yes you can cancel a campaign but you need to contact us via webchat, email or phone and we can manually cancel the campaign. Please be aware that the system is automated and you must contact us the working day before the campaign is due to be dispatched. If the campaign has already gone to […]