Tag: faq

How do I copy a Campaign?

It is super simple to copy a previous campaign.  Just log into you account and go to “Send Mail” -> “Bulk Campaigns”.  This will show you a list of your previous campaigns.  Then click on “Select Campaigns” and click the tick box next to the campaign you want to copy.   Once you have selected the  …

How do I book a Campaign?

Stannp has a self-service interface where you can design and personalise your mail piece using our simple WYSIWYG editor.  You can then upload your recipient data in a CSV and we will check it against the USPS and verify it is mailable address.  The system will then show you a PDF proof of the mail …

What is an API?

API is the acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other.  It enables you to connect to us programmatically and send us campaigns.  Our API can handle up to 100 queries per second and is fully secure.  You can find your API key within …

Can I send international mail? if so, what is the cost?

Yes, we do offer international mailing.  We have multiple production facilities in US, Canada and UK which optimises postage costs and also speeds up production time.  We are able to offer a spot price based on volume per destination if the volume is over 1000 items per destination.  Please reach out to your account manager …

Is Stannp.com secure for uploading and sending data?

The company is compliant with strict European GDPR data laws and all data is partitioned and not sold shared or pooled in any way. The company holds ISO 27001: Information Security Management. This framework keeps our customer info secure including legal, physical and technical controls involved in Information Security Management Systems. The company holds ISO …

Is Stannp.com environmentally friendly?

We operate multiple production facilities in the US, Canada and UK ensuring that mail does not need to be flown to destinations and can be produced locally to reduce transport costs and carbon utilisation. We are also a member of Forest Carbon. Forest Carbon pioneered the idea of carbon-financed woodland creation in the UK, building …

How do I know when my letters have been mailed?

Every mail piece has a smart barcode and unique mail piece tracking. All tracking is available on the “Reporting” tab on the dashboard.   There is a Status code of: Received: We have received the mail piece Producing: We are printing or finishing the mailpiece. Handed Over: We have handed the mailpiece over to the delivery …

How long will it take for my letters to arrive?

Once you have approved and scheduled your campaign, the platform will present you with an expected delivery date. We will print and hand over the mail within 24 hours and then the arrival of items may vary based on mailing class.   We see first class mail arriving within 3-5 working days and standard class will …