Posted on 26th August 202127th October 2022

What is an API?

Written By: Nathan
Posted in: General FAQs, UK FAQs, US FAQs
Tagged: API, Direct Mail, faq, mail, REST API, support

API is the acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. It enables you to connect to us programmatically and send us campaigns. Our API can handle up to 100 queries per second and is fully secure. You can find your API key within […]

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Posted on 26th August 202120th June 2022

Is Stannp.com secure for uploading and sending data?

Written By: Nathan
Posted in: General FAQs, UK FAQs, US FAQs
Tagged: Data, Direct Mail, faq, GDPR, secure, Security

The company is compliant with strict European GDPR data laws and all data is partitioned and not sold shared or pooled in any way. The company holds ISO 27001: Information Security Management. This framework keeps our customer info secure including legal, physical and technical controls involved in Information Security Management Systems. The company holds ISO […]

Posted on 26th August 202120th June 2022

How do I know when my letters have been mailed?

Written By: Nathan
Posted in: General FAQs, UK FAQs, US FAQs
Tagged: Direct Mail, faq, mail, reporting, tracking

Every mail piece has a smart barcode and unique mail piece tracking. All tracking is available on the “Reporting” tab on the dashboard. There is a Status code of: Received: We have received the mail piece Producing: We are printing or finishing the mailpiece. Handed Over: We have handed the mailpiece over to the delivery […]

Posted on 26th August 202120th June 2022

What happens to any letters that cannot be delivered?

Written By: Nathan
Posted in: General FAQs, UK FAQs, US FAQs
Tagged: Delivery, Direct Mail, faq, mail, tracking, undelivered mail

Letters that cannot be delivered will be returned and will be recorded and tracked on the platform.

Posted on 26th August 202120th June 2022

Can I send my mail first class?

Written By: Nathan
Posted in: General FAQs, UK FAQs, US FAQs
Tagged: Direct Mail, first class, Letter, mail, mailing, postage, postcard

Yes, we do offer first class mailing on both postcards and letters. The cost of this is slightly higher but it will arrive significantly quicker.

Posted on 26th August 202120th June 2022

What do I need to use Stannp.com?

Written By: Nathan
Posted in: General FAQs, UK FAQs, US FAQs
Tagged: Direct Mail, faq, Information, mail, mailing

You will only need a name and email address to sign up on the platform! Once you are registered, you can upload a PDF or an image to create and design your mail piece. To create a mailing list, you upload your data using a CSV to then send to a recipient list.

Posted on 19th January 201626th August 2021

What is a Franking Machine?

Written By: Sam Heaton
Posted in: UK FAQs
Tagged: faq, Franking Machines

A franking machine is a useful tool to any company looking to send out high volumes of mail. They essentially print a stamp of the mail piece and save you money at the same time. The cost saving a franking machine can deliver over the Royal Mail is roughly 20%. The cost of a franking […]